A tourism boss says service delivery is Brisbane’s “Achilles heel” and hospitality workers need training before the G20.

If manners maketh man, it seems Brisbanites have a bit of work to do.

All CBD hospitality workers will be given a refresher course on etiquette in the lead-up to the G20 meeting in November.

The Brisbane City Council will give everyone from cabbies to concierges basic etiquette training, but staff at hotels where world leaders are staying will also receive more intense training.

Queensland Tourism Industry Council chief executive Daniel Gschwind said service delivery was the River City’s “Achilles heel”.

“We have some natural friendliness that stands us in good stead,” Mr Gschwind told the Courier-Mail.

“But I think we have to add the professional dimension to that.”