Oh, it’s on. Consumer watchdog CHOICE is gunning for cult kitchen appliance Thermomix, establishing a “mass incident report” to take to the Australian Competition and Consumer Commission (ACCC) for further investigation.
The decision to compile the report follows a string of burns and injuries attributed to the controversial appliance, including two Australian women who suffered second-degree burns when their machines exploded at high speed this month.
Specifically, it’s the Thermomix TM31 model that’s under investigation, because of faulty sealing rings that can cause lids to pop open and spray hot liquids during operation.
CHOICE is calling on anyone who’s been burned or injured by the Thermomix TM31 to come forward, as well as anyone who’s had hot liquid explode from their Thermomix, even if they came away unscathed.
“From severe burns that required hospitalisation through to near-misses such as hot liquid exploding from the Thermomix but not harming anyone, we want to hear from anyone who’s experienced these issues,” CHOICE Head of Media Tom Godfrey said in a statement.
“We’ll be compiling these complaints into Australia’s first mass safety incident report to the national regulator — the ACCC — and will call for a further investigation.”
CHOICE claims that Thermomix’s Australian representatives have attempted to “silence” customers by settling privately and forcing them to sign non-disclosure agreements. Allegedly, the company even requires customers to sign non-disclosure agreements before it will refund faulty products.
If you’re a Thermomix TM31 owner, you should replace the sealing ring every two years. You’re most at risk of being scalded when the machine is operated at a speed setting of four or above, and then switched to the ‘lid-open’ position.
If you’ve been burned by a Thermomix, or just had a close call with one, you can tell CHOICE about it here.
Have you been burned by Thermomix, or are you still a fan? Have your say in the comments below!